There is some design work to do if we want to build new connections, and rebuild the ones we miss.
Read More
It's invisible and it's tricky and it involves things you didn't think you had to care about before, but air is a thing you can act on.
Read More
You can't outsource interpersonal connection to the interns, and your team can't outsource it to you.
Read More
If we want to understand the nagging sense, the underlying frustration, the thing that's screaming in blinky red lights. We're gonna have to say it out loud.
Read More
Sometimes humans really do need a reality check, that's fair. But if you're going to reality check someone, we suggest starting with the manager in the mirror.
Read More
One of the best, most leveraged, most impactful things you can do as a leader is to grow new, excellent leaders.
Read More
When we talk with bosses about their work today, we don't hear about commutes. We don't hear about summer hours, or four-day-work-weeks, either.
Read More
Anywhere your senior leaders are not giving their full-throated support to a thing, you should be prepared for a clapback.
Read More
We're hearing from the bosses and people and culture teams asked to implement the Bums-in-Seats directive. Even when they, themselves, are skeptical.
Read More
Faced with that blandness, a lot of leaders are pushing back-to-office plans. They have nostalgia for the flavour of a packed and humming office, and feel like if people would just get back in there, it would fix things.
Read More
Every organization has costs, but there’s a lot of power in how they’re labelled. The labels people use bake in assumptions about whether those costs are internal or external. They tell you who we think should pay those costs.
Read More
Demand for management tips and tricks is at an all-time high. People looking for any balm that can soothe the dry, chaffed state of leading a team in 2021. And while there are absolutely tips and tricks and techniques that can help, the first one is the most important. And none of the tools work until you let this one in. Here it is. You can't fight math.
Read More
We're in the midst of a massive renegotiation of the rules of work. And the central focus of that negotiation isn't back to office plans, or international salary parity, or vaccine mandates. It's power.
Read More
Today, our second book comes out. It's an ender chest. It is a full year of these newsletters, from the first lockdown to the anniversary of those lockdowns. It is a place to put down some of what the past 18 months have felt like.
Read More
There's an adage in business that any decision is better than no decision. Because even if you're wrong, you can always make a different decision further down the road.
Read More
Can we get to a place where we start to reimagine the thing? Whatever the thing is that you miss, you can reinvent it without starting from zero. Pay attention to the ache of the thing that's missing. What was important about it?
Read More
We told leaders to be empathetic. We told them to be understanding. And they are doing that. They are phenomenal about understanding the conditions for underperformance in their teams. But it's not working...
They are patient to a fault.
Read More
Now's a bad time to lean on your employee's sense of loyalty, but a good time to lean on their sense of possibility. New opportunity, high-quality networking, exposure to different ideas. That's what people in a liminal space can actually engage with.
Read More
People who are frustrated. Sharp. Daring someone to call them on it and spoiling for a fight. If you're managing a group of people, you see it in slack messages. The passive aggressive ones. But also the aggressive aggressive ones.
Read More
Every company is a community that needs rules. And, as bosses, making the rules of engagement clear is our job. That's true whether your company is remote, in-office, or a mix of the two.
Read More