Posts in Newsletter
Hello from the basement

One of us has COVID and so far, thanks in large part to the basement (and boosters! and masking! and updated rapid test procedures!), no one else in the house does.

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Smile more?

If you start from the assumption that you need to make your team happy – that happiness is an input to work that you need to maximize – you reach for one set of tools. Tools that reduce stress, remove discomfort, avoid conflict. And maybe at a birthday party, or a summer camp, those would be appropriate.

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Everyone's a great manager until they start managing

It's easy to dip into "I would never talk to my team like that. If I were in charge, I would be a way better boss than that." That smug satisfaction about what you would do if you were in charge? Well, we understand the appeal.

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The perks are great and the work is fine

Faced with that blandness, a lot of leaders are pushing back-to-office plans. They have nostalgia for the flavour of a packed and humming office, and feel like if people would just get back in there, it would fix things.

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Bad advice you shouldn't take

Resignations. Competitive talent markets. The structure of the org chart. All of these things can feel bigger than you, as an individual leader trying to get things done in your organization. We get that. But be skeptical of any advice that takes them as fixed.

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How to predict the future

Assumptions and predictions are two tools to get at the same thing. Both try to crystallize how you think about the world today, in case it changes. But writing down an assumption is passive, it's descriptive. Making a prediction is active.

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We didn't build *that* Better boss

People send us the links in part because, haha, you build better bosses. Here's the literal CEO of Better and seems like he could have used some management training. Hardy har har. But some of them also want to know, "Is this normal?" And if so, how often does this happen? And why?

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The cost of doing business

Every organization has costs, but there’s a lot of power in how they’re labelled. The labels people use bake in assumptions about whether those costs are internal or external. They tell you who we think should pay those costs.

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Math you will actually use

Demand for management tips and tricks is at an all-time high. People looking for any balm that can soothe the dry, chaffed state of leading a team in 2021. And while there are absolutely tips and tricks and techniques that can help, the first one is the most important. And none of the tools work until you let this one in. Here it is. You can't fight math.

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